How it works

Describe the piece on the home page and we draw it. Change it as many times as your free generations allow, attach reference images, and see it on your own hand from a photo you upload. None of this is an order and none of it is charged.

Signing in is needed only to keep a project permanently, to publish it, or to order it.

“Request a quote” on any render opens the order form. You choose the metal, the fineness, the stones and the measurements for that kind of piece, add the quantity, the occasion, a date you need it by and anything else in your own words. Nothing else is asked for here — a phone number comes later, with the delivery address, and only if you choose delivery rather than collection.

The form shows a typical price range for that kind of piece, taken from our catalogue. It is a range, not your price, and it is not an estimate of your piece.

A person at the atelier reads every request. The chat on your order page opens the moment you send it, and that is where we ask about anything unclear — a stone we would have to source, a measurement that looks wrong, a date that will not work.

There is no automatic turnaround here and we would rather not claim one. If it is taking longer than you expected, ask in the chat — it reaches the same people.

One figure, VAT included, with the production time for your piece, the payment plan, and a date the quote is valid until. If we had to change the design to make it manufacturable, the quote arrives with a corrected render and a note on what changed — you accept the honest version, not the picture.

Accept, decline, or ask a question. If the validity date passes with no answer, the quote expires on its own and the order closes. Nothing is charged, and you can ask for an updated quote at any time.

The plan comes from the quote — often a deposit on acceptance and the balance before the piece ships, though the split is set per order. Pay by card through a secure checkout page, or by bank transfer or cash: the atelier sends the details in your order chat and marks the payment received here once it has it.

When the plan has a payment due on acceptance, production starts once that payment is recorded — not when you press accept. Every amount you see is the one written on the quote.

Most orders include this step. Before anything is cut, the atelier sends a preview of the production model and you either approve it or say what to change. The preview you approve — not the original render — is what the finished piece is made to match.

Nothing is needed from you here beyond answering questions. The order page tracks the stage the piece is at, and the atelier posts photographs from the bench in the chat as it comes together.

If a payment falls due before shipping, it becomes payable now, and you choose delivery to an address or collection from the showroom. A piece can go as a gift: a recipient name, a note, gift wrapping, and nothing carrying a price inside the box.

Confirm receipt on the order page when the piece reaches you. If you never do, the order closes itself a few days after delivery rather than sitting open. Then we ask for a review, and you leave it on that same order page: a rating, a few words, and photographs if you want. Letting a photograph of your finished piece be shown publicly, on the page of the design it was made from, is a separate box you tick, or don’t — and either way a person reads the review before any of it appears.

A finished order keeps its page. “Order again” starts a new order from the same specification, and “Request service” opens a ticket for a resize, a repair or anything else — the atelier looks at it, prices it if it is chargeable, and that is paid for on its own. If something is wrong with the piece, “Report a problem” opens a formal case with your photographs.